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Aaron Hatton

Digital CS Program Manager
Gainsight

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Technical Evangelist

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User Experience

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ABOUT
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Aaron Hatton

A keen, passionate and ambitious individual who has a devotion to getting a job done to the highest quality possible in a timely and efficient manner. Having worked in the IT industry from a very young age, Aaron has grasped a deep understanding of the marketplace and been successful in building a network of key contacts and vendor relationships.

VIEW RESUME
Name
Aaron Hatton
Birthdate
June 18
Location
New York
Phone
Available Upon Request
Email
me@aaronhatton.co.uk
Website
www.aaronhatton.co.uk
FUN STATS
12
YEARS OF EXPERIENCE
58
WEBSITES BUILT
22272
HOURS OF WORK
244500
LINES OF CODE
14
COUNTRIES VISITED
146
HOURS TRAVELLING
63221
MILES TRAVELED
20
AIRPORTS VISITED
RESUME
EMPLOYMENT
APR 2022
Digital CS Program Manager
Gainsight, New York, USA
Responsible for creating and implementing a digital customer success strategy for all of Gainsight's customers.
OCT 2021
HEAD OF IT/SECURITY OPERATIONS & MANAGER OF CUSTOMER SUCCESS
Safeter, New York, USA
Responsible for both the IT/security infrastructure as well as the success of customers using the Safeter platform
APR 2021
HEAD OF CYBERSECURITY
Research + Innovation, New York, USA
Responsible for building a Cybersecurity offering, helping small/medium sized businesses in highly regulated industries stay secure and maintain compliance.
JAN 2020
TEAM LEAD, CUSTOMER SUCCESS
Bizzabo, New York, USA
Responsible for building and improving scalable processes to manage a large growing book of business, using data and analytics to proactively engage customers and monitor/report on KPIs.
AUG 2017
USER EXPERIENCE CHAMPION
Pearson, Hoboken NJ, USA
Responsible for all aspects of the user experience globally with internal IT, focusing on creating a positive experience through change management and adoption.
JUN 2016
END USER CLOUD SPECIALIST
Pearson, London, UK
Responsible for the implementation of cloud services strategy, providing 3rd line technical support on core cloud services, for the quality of the user experience delivered and for pro-actively engaging with all sections of the internal 40,000 user community.
OCT 2015
PRODUCT MANAGER
BTA, London, UK
The introduction of new products and/or services while reviewing, managing and maintaining current product set offering.
MAR 2015
INTERNET SERVICES MANAGER
BTA, London, UK
Managing BTA's Internet Lines, Website Hosting, DNS and Domain Management Portfolio as well as the cloud services product offering.
MAY 2014
PRODUCT SPECIALIST
Zapper, London, UK
Provide support with installation of the product into the hospitality sector while the business is in its early stages of growth.
APR 2013
CLIENT SUPPORT PROFESSIONAL
BTA, London, UK
2nd/3rd Line IT Support including helpdesk and fieldwork be it emergency call outs or regular visits
JUN 2012
TECHNICAL SUPPORT ENGINEER
IA Computing, London, UK
First line IT Support with some fieldwork under supervision of an experienced colleague.
MAY 2009
CHIEF EXECUTIVE OFFICER
HostingVortex, London, UK
Started at the age of 13, a website design/hosting company with the intention to change the way we see/use the internet.
CONTACT
EMAIL
me@aaronhatton.co.uk
All content and resources are copyright to Aaron Hatton © 2023